Terms & Conditions

Please read these Terms and Conditions (“Agreement”) carefully before entering into a service contract with Andrews Lawn & Snow(“Company,” “we,” “us,” or “our”). By signing a service agreement or accepting services, you (“Customer”) agree to be bound by these terms.

1. Scope of Services

Andrews Lawn & Snowprovides seasonal outdoor property maintenance services including, but not limited to: lawn mowing, snow and ice removal, spring cleanup, fall cleanup, weed & feed, fertilization, and seeding. Services are defined in your individual service agreement and may vary by location. Services not listed in your agreement are excluded unless added in writing. Specific exclusions include, but are not limited to: roof snow removal, interior maintenance, removal of large debris not caused by normal seasonal conditions, and work on third-party property.

2. Seasonal Contracts & Automatic Renewal

All services are provided under seasonal contracts. Your agreement will automatically renew for successive seasonal terms unless either party provides written notice of cancellation before the renewal date. You may cancel at any time by contacting us in writing by physical mail at our local office address.

3. Cancellation Policy

All services are non-refundable after payment. To cancel your contract for the renewal of the next season, you must submit written notice by physical mail to our local office address. Andrews Lawn & Snow reserves the right to terminate any service agreement immediately for non-payment, abusive conduct toward staff, or unsafe property conditions, with all outstanding balances remaining due and payable.

4. Weather & Acts of God

Andrews Lawn & Snow shall not be liable for delays or failures to perform services resulting from weather conditions beyond our control, including but not limited to blizzards, ice storms, white-out visibility, road closures, or government-declared snow emergencies. Snow and ice removal service timing may be adjusted during extreme weather events. The Company assumes no liability for naturally occurring slippery conditions that persist after treatment or for re-accumulation between scheduled service visits. Lawn care services may be rescheduled due to rain, drought conditions, or other weather events without penalty.

5. Property & Underground Utilities

Customer is responsible for marking all underground utilities, irrigation lines, invisible pet fencing, low-voltage landscape lighting wires, and any other underground obstructions prior to services requiring ground penetration (including edging and fertilizer injection). Customer must winterize and retract all sprinkler heads prior to the commencement of snow removal services. Andrews Lawn & Snow is not responsible for damage to improperly retracted or unmarked sprinkler heads, sod edges, curbing, or decorative edging caused by plowing or blowing equipment under normal operating conditions.

Customer further acknowledges that de-icing agents, including rock salt, calcium chloride, and magnesium chloride, may cause incidental damage to concrete, pavers, natural stone, vegetation, and painted surfaces. Andrews Lawn & Snow is not liable for such damage when services are performed in accordance with industry standards.

6. Slip & Fall Disclaimer

Customer acknowledges that some risk of slippery conditions is inherent during and after winter weather events. Andrews Lawn & Snow is not an insurer of premises safety. Customer remains responsible for maintaining safe conditions on their property during and between service visits and for promptly notifying Andrews Lawn & Snow of any unusually hazardous conditions before services are performed. Andrews Lawn & Snow carries general liability insurance and a certificate of insurance is available upon written request.

7. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Andrews Lawn & Snowbe liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or business interruption, even if advised of the possibility of such damages. The Company’s total cumulative liability arising out of or related to this Agreement shall not exceed the total fees paid by Customer in the twelve (12) month period immediately preceding the claim. This limitation does not apply to claims arising from the Company’s gross negligence or willful misconduct.

8. Indemnification

Customer agrees to indemnify, defend, and hold harmless Andrews Lawn & Snow, its owners, employees, subcontractors, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer’s misrepresentation about property conditions; (b) Customer’s failure to mark underground utilities, hazards, or obstructions; (c) acts or omissions of Customer or third parties on the property; or (d) Customer’s breach of this Agreement.

9. Force Majeure

Andrews Lawn & Snow shall not be in default or liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to pandemic, government mandate, equipment failure, supply chain disruption, labor shortage, natural disaster, or extreme weather events.

10. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of the state in which the service address is located. Any dispute arising under this Agreement shall first be submitted to non-binding mediation before either party may initiate litigation. To the extent permitted by law, Customer and Andrews Lawn & Snow waive the right to participate in class action proceedings and agree to resolve disputes on an individual basis.

11. Modifications

Andrews Lawn & Snow reserves the right to update these Terms at any time. Material changes will be communicated by email to the address on file or by a prominent notice on our website at least thirty (30) days before they take effect. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms may be directed to:

These Terms & Conditions are provided for informational purposes. Andrews Lawn & Snow recommends consulting a licensed attorney regarding your specific situation. Nothing herein constitutes legal advice.