Privacy Policy

Andrews Lawn & Snow(“Company,” “we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights as a consumer. It applies to information collected through our website and in connection with our services.

1. Who We Are

Andrews Lawn & Snow is the data controller responsible for personal information collected through this website and our service operations. We operate in Minnesota, Colorado, Utah, Illinois, Wisconsin, and New York. For privacy inquiries, contact us at contact@andrewslawnandsnow.com or 1-877-587-3958.

2. Information We Collect

We collect the following categories of personal information:

• Identity & Contact: Name, home or service address, email address, and phone number.
• Service & Property Records: Property details, service history, scheduling preferences, and notes related to your property.
• Payment Information: Credit card or ACH payment details processed securely through our payment processor. We do not store full card numbers on our servers.
• Website Usage Data: IP address, browser type, device type, pages visited, and referring URLs, collected automatically when you visit our website.
• Communications: Records of emails, phone calls, or messages you send to us.

We do not collect biometric data, Social Security numbers, or sensitive personal information beyond what is necessary to perform our services.

3. How We Use Your Information

• Delivering, scheduling, and managing your seasonal service contract
• Processing payments and sending invoices
• Sending service confirmations, reminders, and seasonal renewal notices
• Responding to inquiries and customer support requests
• Complying with legal obligations, including tax and record-keeping requirements
• Improving our website and services through aggregate, non-identifiable analytics

4. We Do Not Sell Your Data

Andrews Lawn & Snow does not sell, rent, trade, or otherwise disclose your personal information to third parties for monetary consideration or for targeted advertising purposes. We do not share your data for cross-context behavioral advertising.

5. Third-Party Sharing

We share your information only with trusted service providers who assist us in operating our business, under contractual obligations to protect your data:

• Payment Processors: To securely process credit card and ACH transactions.
• Email & Communication Platforms: To deliver invoices, service notifications, and renewal reminders.
• Scheduling Software: To manage service routes and appointments.
• Google Maps: Our website uses Google Maps to display service area information. When you interact with embedded Google Maps features, Google may collect your IP address and device data pursuant to Google’s Privacy Policy. We do not control Google’s data collection practices.

We may also disclose your information when required by law, court order, or government authority, or to protect the rights, property, or safety of Andrews Lawn & Snow, our customers, or the public.

6. Data Retention

We retain customer contact and service records for seven (7) years following the end of the service relationship, in accordance with applicable tax and business record requirements. Payment processing records are retained as required by PCI DSS standards. Website analytics data is retained in aggregate, anonymized form.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, or destruction. Our website uses SSL/TLS encryption. Access to personal data is restricted to employees and contractors who need it to perform their job functions. In the event of a data breach affecting your personal information, we will notify affected individuals in accordance with applicable state law, including within thirty (30) days for New York residents as required by the NY SHIELD Act.

8. Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correct: Request correction of inaccurate or incomplete personal data.
• Right to Delete: Request deletion of your personal data, subject to our legal retention obligations.
• Right to Opt Out of Sale: Not applicable. We do not sell personal data.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, contact us at contact@andrewslawnandsnow.com or 1-877-587-3958. We will respond within forty-five (45) days of receipt. If you are not satisfied with our response, you may contact your state’s Attorney General.

9. Text & Email Communications

When you check the communications consent box on our contact or quote request forms, you agree to receive both text messages and emails from Andrews Lawn & Snow. Our text message practices comply with the Telephone Consumer Protection Act (TCPA) and applicable FCC regulations. Our email practices comply with the CAN-SPAM Act.

Text Messages

• Program: Andrews Lawn & Snow Alerts: appointment reminders, service notifications, seasonal renewal notices, and promotional offers.
• Frequency: Message frequency varies. You may receive up to 4–6 texts per month during peak seasons.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier. Andrews Lawn & Snow does not charge for text messages.
• Opt Out: Reply STOP to any text at any time. You will receive a one-time confirmation and no further texts.
• Help: Reply HELP or contact us at 1-877-587-3958.
• Supported Carriers: AT&T, T-Mobile, Verizon, Boost Mobile, U.S. Cellular, and others. Carrier support may vary.
• One-to-One Consent: Your consent applies solely to Andrews Lawn & Snow. We do not share your mobile number with third parties for their own marketing.

Emails

• Types: Service confirmations, invoices, seasonal reminders, weather-related updates, and promotional offers.
• Frequency: Varies by season; up to 4–8 emails per month during peak periods.
• Opt Out: Every marketing email includes an unsubscribe link. Clicking it removes you from our marketing list within 10 business days (CAN-SPAM requirement). You may also email us at contact@andrewslawnandsnow.com with “Unsubscribe” in the subject line.
• Transactional Emails: Even after unsubscribing from marketing, we may send transactional emails tied to your active service contract (invoices, service change notices, safety alerts).
• No Sale of Email Addresses: We do not sell, rent, or share your email with third parties for their own marketing.

Consent is not a condition of purchase. You may request a quote or service by calling us directly at 1-877-587-3958.

10. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email to the address on file or by a prominent notice on our website at least thirty (30) days before they take effect. The “Last Updated” date at the top of this page reflects the most recent revision.

12. Contact Us

This Privacy Policy is provided for informational purposes and reflects our current data practices. Andrews Lawn & Snow recommends consulting a licensed attorney for legal advice specific to your situation.